Help Center

Find answers to common questions and get support for your RankAgent AI journey

Quick Actions

Documentation

Complete guides

Video Tutorials

Learn visually

Contact Support

Get personalized help

Email Us

[email protected]

Frequently Asked Questions

🚀
Getting Started

How do I create a RankAgent AI account?

Creating a RankAgent AI account is quick and easy:

  1. Click on "Get Started Free" or "Sign Up" button
  2. Choose your account type (Creator or Brand)
  3. Enter your email and create a secure password
  4. Verify your email address
  5. Complete your profile setup

Start creating your account now →

What's the difference between Creator and Brand accounts?

Creator Accounts: Designed for content creators, influencers, and digital artists. You can showcase your portfolio, connect social media accounts, track analytics, and receive collaboration offers from brands.

Brand Accounts: Built for businesses and marketers looking to find and collaborate with authentic creators. You get access to advanced search filters, creator analytics, and campaign management tools.

Is there a free trial available?

Yes! We offer a generous free tier that includes:

  • Basic profile setup and portfolio showcase
  • Limited SEO AI Scanner usage (5 scans per month)
  • Basic analytics dashboard
  • Access to public creator directory

Upgrade to Pro for unlimited scans and advanced features.

âš¡
Features & Tools

How does the SEO AI Scanner work?

Our SEO AI Scanner uses advanced machine learning algorithms to analyze content across multiple dimensions:

  • Content Quality: Evaluates relevance, originality, and value
  • Engagement Metrics: Analyzes likes, comments, shares, and retention
  • SEO Optimization: Checks titles, descriptions, tags, and keywords
  • Authenticity Score: Detects fake engagement and bot activity

Try the SEO Scanner demo →

Which platforms can I connect to my RankAgent AI account?

Currently, we support integration with the following platforms:

  • YouTube
  • Instagram
  • TikTok
  • Twitter/X

We're continuously working to add more platforms. Request a new integration through our feedback form.

How accurate are the analytics?

Our analytics are pulled directly from official platform APIs (YouTube Analytics API, Instagram Graph API, TikTok for Developers, etc.) and are as accurate as the data provided by these platforms. We refresh data every 24 hours for Pro users and weekly for free tier users.

💳
Account & Billing

What payment methods do you accept?

We accept all major payment methods including:

  • Credit cards (Visa, Mastercard, American Express)
  • Debit cards
  • PayPal
  • Apple Pay and Google Pay

All payments are processed securely through Stripe.

Can I cancel my subscription anytime?

Yes, you can cancel your subscription at any time from your account settings. There are no cancellation fees, and you'll retain access to Pro features until the end of your current billing period.

Do you offer refunds?

We offer a 14-day money-back guarantee for first-time Pro subscribers. If you're not satisfied with RankAgent AI, contact our support team within 14 days of your initial purchase for a full refund.

Can I upgrade or downgrade my plan?

Yes, you can upgrade or downgrade your plan at any time. When upgrading, you'll be charged a prorated amount for the remainder of your billing cycle. When downgrading, the change will take effect at the start of your next billing period.

🔧
Technical Issues

I'm having trouble connecting my social media accounts

If you're experiencing issues connecting your social media accounts:

  1. Ensure you're logged into the correct account on the platform
  2. Check that you've granted all required permissions
  3. Clear your browser cache and cookies
  4. Try using a different browser or incognito mode
  5. Verify that the platform's API is not experiencing downtime

Still having issues? Contact our support team for assistance.

My analytics aren't updating

Analytics refresh schedules depend on your plan:

  • Free tier: Updates weekly
  • Pro tier: Updates every 24 hours
  • Enterprise: Real-time updates

If your data hasn't updated within the expected timeframe, try manually refreshing by clicking the refresh icon on your dashboard. If the issue persists, contact support.

The SEO Scanner is showing an error

Common reasons for SEO Scanner errors:

  • Invalid or private URL
  • Content has been deleted
  • Platform API limitations or downtime
  • Monthly scan limit reached (free tier)

Ensure the URL is public and accessible. If you've reached your scan limit, consider upgrading to Pro for unlimited scans.

🔒
Privacy & Security

How is my data protected?

We take data security seriously and implement industry-standard protection measures:

  • 256-bit SSL encryption for all data transmission
  • Encrypted data storage
  • Regular security audits and penetration testing
  • GDPR and CCPA compliant
  • Two-factor authentication (2FA) available

Read our complete security policy →

Who can see my analytics data?

Your analytics data privacy is controlled by you:

  • Private (default): Only you can see your complete analytics
  • Brands Only: Verified brands can see limited public metrics
  • Public: Basic metrics visible in public profile

You can adjust these settings anytime from your account preferences.

Can I delete my account and data?

Yes, you have full control over your data. You can request account deletion from your account settings. This will permanently remove all your personal information, analytics data, and connected accounts from our systems within 30 days. This action cannot be undone.

Learn more about data deletion in our Privacy Policy →

Still Need Help?

Our support team is available 24/7 to assist you with any questions or issues.