Security & Data Protection

How we protect your data and maintain platform security

Last updated: October 7, 2025

Our Security Commitment

At RankAgent AI, security is foundational to everything we do. We understand that you trust us with sensitive creator and brand data, and we take that responsibility seriously. Our security program is built on industry best practices and complies with international standards including SOC 2 Type II, ISO 27001, and GDPR requirements.

This document outlines our comprehensive approach to security, including technical safeguards, organizational measures, and our commitment to continuous improvement of our security posture.

Enterprise-Grade Security: We employ the same security standards used by major financial institutions and healthcare providers to protect your data.

Security Framework & Compliance

Our security program is aligned with internationally recognized frameworks and standards:

SOC 2 Type II

Independently audited Service Organization Control (SOC) 2 Type II compliance, demonstrating our commitment to security, availability, processing integrity, confidentiality, and privacy.

Report available under NDA to enterprise customers

ISO 27001

Certified Information Security Management System (ISMS) following ISO/IEC 27001:2013 standards for comprehensive information security controls.

GDPR Compliant

Full compliance with the EU General Data Protection Regulation (GDPR), including data processing agreements, Standard Contractual Clauses, and privacy-by-design principles.

CCPA/CPRA Compliant

Adherence to California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA) requirements for California residents.

OWASP Top 10

Protection against the OWASP Top 10 web application security risks through secure coding practices, regular testing, and vulnerability management.

PCI DSS

Payment Card Industry Data Security Standard (PCI DSS) compliance through certified payment processors (Stripe) for all payment card transactions.

Data Encryption

We employ multiple layers of encryption to protect your data at all stages:

Encryption in Transit

All data transmitted between your device and our servers is encrypted using industry-standard protocols:

TLS 1.3 (Transport Layer Security) for all HTTPS connections
Perfect Forward Secrecy (PFS) to protect past sessions
Certificate Pinning in mobile applications
HSTS (HTTP Strict Transport Security) enforcement
Strong cipher suites (AES-256-GCM, ChaCha20-Poly1305)

Our SSL/TLS configuration is rated A+ by SSL Labs

Encryption at Rest

All stored data is encrypted using military-grade encryption:

AES-256-GCM encryption for all database records
Encrypted file storage with unique encryption keys per file
Hardware Security Modules (HSM) for key management
Automatic key rotation every 90 days
Encrypted backups with separate encryption keys
Field-level encryption for sensitive data (e.g., payment information)

Key Management

Encryption keys are managed with the highest security standards:

Keys stored in AWS Key Management Service (KMS) or equivalent HSM
Multi-party authorization required for key access
Automated key rotation and versioning
Audit logging of all key operations
Separate keys for different environments (production, staging)
Disaster recovery procedures for key loss scenarios

Infrastructure Security

Our infrastructure is built on secure, enterprise-grade cloud platforms with multiple layers of protection:

Cloud Infrastructure

Hosted on AWS (Amazon Web Services) in SOC 2 certified data centers
Geographic redundancy across multiple availability zones
DDoS protection using AWS Shield and CloudFlare
Web Application Firewall (WAF) to block malicious traffic
Intrusion Detection/Prevention Systems (IDS/IPS)
24/7 infrastructure monitoring and alerting

Network Security

Virtual Private Cloud (VPC) with isolated network segments
Private subnets for database and application servers
Network Access Control Lists (NACLs) and Security Groups
Zero-trust network architecture
VPN and multi-factor authentication for administrative access
Regular penetration testing and vulnerability scans

Database Security

Isolated database servers not directly accessible from the internet
Encrypted connections to database instances
Role-based access control (RBAC) for database users
Automated security patching and updates
Point-in-time recovery and automated backups
Database activity monitoring and anomaly detection

Disaster Recovery & Business Continuity

99.9% uptime SLA for production systems
Automated hourly backups with 30-day retention
Cross-region replication for critical data
Disaster recovery plan tested quarterly
RTO (Recovery Time Objective) of 4 hours
RPO (Recovery Point Objective) of 1 hour

Application Security

Security is integrated into every stage of our development lifecycle:

Secure Development Lifecycle (SDL)

Security by design principles in all new features
Threat modeling for major features and architecture changes
Secure coding standards and code review requirements
Static Application Security Testing (SAST) in CI/CD pipeline
Dynamic Application Security Testing (DAST) before production
Software Composition Analysis (SCA) for dependency vulnerabilities
Mandatory security training for all engineers

Authentication & Authorization

Multi-Factor Authentication (MFA) available for all accounts
OAuth 2.0 and OpenID Connect for secure authentication
Password hashing using bcrypt with per-user salts
Session management with secure, HTTP-only cookies
Role-Based Access Control (RBAC) for granular permissions
Automatic session timeout after inactivity
Account takeover protection and anomaly detection

Input Validation & Output Encoding

Server-side input validation for all user inputs
Parameterized queries to prevent SQL injection
Context-aware output encoding to prevent XSS attacks
Content Security Policy (CSP) headers
CSRF tokens for state-changing operations
File upload validation and malware scanning

API Security

API key authentication with rotation capabilities
Rate limiting to prevent abuse
Request signing for sensitive operations
Input validation against JSON schemas
API versioning for backward compatibility
Comprehensive API logging and monitoring

Security Monitoring & Incident Response

24/7 Security Monitoring

Security Information and Event Management (SIEM) system
Real-time threat detection and alerting
Anomaly detection using machine learning
Failed login attempt monitoring and account lockout
API abuse detection and automated blocking
Comprehensive audit logs retained for 7 years

Vulnerability Management

Quarterly penetration testing by third-party security firms
Continuous vulnerability scanning of infrastructure and applications
Automated dependency updates for security patches
Bug bounty program for responsible disclosure
Risk-based prioritization of vulnerabilities
Patch SLAs: Critical (24h), High (7d), Medium (30d)

Incident Response

We maintain a comprehensive incident response plan following NIST guidelines:

Dedicated Security Incident Response Team (SIRT)
24/7 incident response hotline
Defined escalation procedures and communication protocols
Forensic analysis capabilities
Post-incident review and lessons learned
Regulatory notification within required timeframes (GDPR 72h)

Report a Security Issue: [email protected]

Organizational Security

Employee Security

Background checks for all employees with data access
Mandatory security awareness training during onboarding
Quarterly security training and phishing simulations
Confidentiality agreements and code of conduct
Principle of least privilege for system access
Immediate access revocation upon termination

Physical Security

Data centers with 24/7 security and biometric access
Secure office access with badge entry systems
Visitor logs and escort requirements
Clean desk policy for sensitive information
Encrypted laptops with remote wipe capabilities
Physical security audits twice annually

Vendor Management

Security assessments for all third-party vendors
Data Processing Agreements (DPA) with subprocessors
Regular vendor audits and compliance reviews
Minimum access principle for vendor integrations
Vendor security incident notification requirements

Data Privacy & Protection

Data minimization: We collect only the data necessary for our services
Purpose limitation: Data is used only for stated purposes
Data retention: Automated deletion based on retention schedules
Privacy by design: Privacy considerations in all product development
User controls: Self-service tools for data access, export, and deletion
Data segregation: Logical separation of customer data
Anonymization: Personal identifiers removed from analytics data

Responsible Disclosure & Bug Bounty

We appreciate the security research community's efforts to keep our platform safe. We maintain a responsible disclosure program and bug bounty for security vulnerabilities.

How to Report

If you discover a security vulnerability, please:

Email [email protected] with details
Do not disclose the vulnerability publicly until we've addressed it
Provide sufficient information to reproduce the issue
Allow us reasonable time to respond and remediate

Our Commitment

Acknowledge receipt within 24 hours
Provide a timeline for resolution
Credit researchers (with permission) in our security hall of fame
No legal action against researchers who follow responsible disclosure

Bug Bounty Program: Rewards range from $100 to $10,000 depending on severity. For details, contact [email protected]

Security Contact Information

Security Team

Email: [email protected]

PGP Key: Download Public Key

24/7 Hotline: [To be provided]

Chief Security Officer